Protection Plan

Introduction

1. Thank you for calling The Solution Center. This is YOUR NAME and my operator ID is ####. Can I please have the best phone number to call you back on incase we get disconnected?

2. Can I have your first and last name?

3. How can I help you?

Warm Up

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

[DISCLOSURE] Ok I understand you are calling about ***(REPEAT REASON FOR CALL BACK TO CALLER AS CLOSELY AS POSSIBLE)***. I don’t know if you’re aware, but you may be getting billed every month for a protection plan. You can now get a discounted plan through The Solutions Center. This independent plan covers your TV, internet equipment, and 24/7 tech support for 3 years for only $99.99, saving you up to $150 dollars when compared to other plans. Let’s start the process, What’s your address?

[Gained Move to Close] Now, our plan covers all wiring in and outside of your home, the system components, the remotes, and service call fees if a tech is dispatched. Let’s get your discounted coverage started. What credit card would you like to use?

Q & A

Supervisor: My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.

Post Date: We can go ahead and postdate the plan so you do not miss out on the savings, When will you have the funds available?

Card Hesitation: Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.

Switching Providers: The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?

Rebuttals

I understand you’re calling about another issue, but while you’re on the line this is a great chance for you to save. Your provider may be billing you every month for their protection plan, but you can take advantage of a discounted plan today that will save you 150 dollars over the next 3 years. If you are currently paying for a plan, you can remove that fee and lower your monthly bill. If you don’t have the plan, you’re at risk for out of pocket repair costs. What is your zip code?

Please keep in mind our plan not only saves you money, but if you need a tech to come out the rate is now $99 per service call! Our plans pay for itself with just one use! You don’t want to be on the hook for service call fees. Our plan will reimburse you for them. Let’s lock in your discounted plan. What is your email address?

I already mentioned the savings, but on top of that you’ll have the peace of mind of a no fault warranty with a money back guarantee! If we can’t fix your issue, we’ll refund your money. This is a win win situation. Can you spell out your first and last name?

Carrier References

Standard

1. This protection plan is through The Solutions Center not your carrier. Our plan is independent of your provider (MOVE TO REBUTTAL STRING)

2. Just to clarify again, this protection plan is independent of your provider (MOVE TO REBUTTAL STRING)

3. Just to make sure you understand – this protection plan is through The Solutions Center—not your carrier (MOVE TO REBUTTAL STRING)

Transfer / Wants Number

You’ve reached The Solutions Center so I can’t just transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

How Did I reach You

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?