Mobile

Introduction

1. Thank you for calling the Solution Center. This is YOUR NAME and my operator ID is ####. Can I please have the best phone number to call you back on in case we get disconnected?

2. Can I have your first and last name?

3. How can I help you?

Warm Up

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.

I understand your calling in about your bill today. I don’t know if you’re aware, but you may be getting billed every month for a protection plan through your carrier. We can now offer you a discounted plan that covers any 5 devices through 5DEVICES.COM for only $4.40 per month each, saving you hundreds of dollars a year! To start the savings process, what’s your street address?

[Gained Move to Close] Now this plan covers any 5 devices 3 years or newer that can connect to the internet like cell phones, TV’s, tablets, laptops and any other Internet connected device from all damages, repairs, and replacements for only 21.99 a month. Let’s get your discounted protection started. What email can we send the confirmation to?

Q & A

Supervisor: My supervisor will tell you the same thing. You’ve reached The Solutions Center, not your carrier. We are a separate company. While you’re on the line let me explain these savings to you.

Post Date: We can go ahead and postdate the plan so you do not miss out on the savings, When will you have the funds available?

Card Hesitation: Our system is military encrypted so when I type the numbers into our system, it shows up as Xs for your security. I won’t be able to see it once it is entered.

Switching Providers: The great thing about our plan is it’s universal coverage. No matter what provider you go to, our plan will follow. It only takes a few moments to start your savings process. What credit card would you like to use?

Rebuttals

We are urging everyone to take advantage of this exclusive offer. Average phone screen repair alone cost anywhere from $150-$400. The average cost to protect a single cell phone is $12-$19 per month, with our plan you are getting more protection for less money on up to 5 devices! What credit card can we use to get you covered?

You may already have some devices covered through Geek squad, At&T, Verizon, or another third-party provider. We are offering you one-stop shopping- This is more protection for less money, AND peace of mind for a fraction of the cost. Let’s start your savings. Can you spell out your email slowly for me?

I understand the reason for your call but you definitely need this plan. This not only covers your cell phones, laptops, and tv’s- but also your gaming systems, smart-home appliances and even your home speakers. Any internet connected device that could break or stop working can be covered with our warranty.

Your devices cost thousands of dollars, so why risk having to pay when they break? Let’s get your devices covered today, all I need to know is what form of payment will you be using, debit or credit card?

Carrier References

Standard

1. This plan is through The Solutions Center not your carrier. Our plan is independent of your provider (MOVE TO REBUTTAL STRING)

2. Just to clarify again, this plan is independent of your provider (MOVE TO REBUTTAL STRING)

3. Just to make sure you understand – this plan is through The Solutions Center—not your carrier (MOVE TO REBUTTAL STRING)

Transfer / Wants Number

You’ve reached The Solutions Center so I can’t just transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. It only takes a moment to get started. What is your email address?

How Did I Reach You

You simply misdialed the number don’t worry it happens all the time. I can get you a discounted no fault warranty at almost 50% off the retail price. It only takes a few minutes. All I need is your address. What is it?