All Confirmations Must Be Read Verbatim

🔹 Step 4: ACH Authorization (If Applicable)           

This confirms your authorization for ACH debit to the Protection Plan Center.
Please provide your driver’s license number and expiration date. (Or state ID)

You confirm this is your account or you’re an authorized signer for:

• [Bank Name]
• [Routing #]
• [Account #]
• And the effective date is [Today’s date]

You also agree:

• If a payment is returned or rejected there will be a $35 payment fee
• And Protection Plan Center is not responsible for NSF fees (Non Sufficient Funds)

Do you confirm and agree? (MUST get a clear “YES”)

Sending ACH Authorization Form (Instructions)

I do need to send you an authorization form to verify your acceptance of these terms.

Please hold while I text/email that form to you. (If customer has text & email it will send to both)

• The $49.99 is just a one-time activation fee — this ensures your plan stays current and up to date. That makes sense, right?
• I can actually apply a special discount code for you right now, which brings the activation down by 20% — so it would only be $40 today. Would that work better for you?
• We really don’t want you to miss out on this protection just because of the activation fee — let me check with my manager. I can get it reduced to just $25 one-time, so you’re fully covered right away. That’s a great deal, wouldn’t you agree?

11a. 5Devices – Email Required:

Before I transfer you, you’re eligible for a discounted plan through 5Devices.com—just $21.99/month to cover 5 internet-connected devices 3 years or newer like smartphones, smart TVs, laptops, or smart appliances. That’s only $4.40 per device per month for full protection against damage, repairs, and replacements—saving you hundreds each year. We’ll lock in that plan with the email you provided, okay?

(If No)

Most phone warranties cost around $10/month for just one device. This plan covers five for less than half that per device. It’s perfect for families and gives peace of mind with full coverage. Let’s get this added—it only takes a second, okay? (IF NO MOVE TO 12a)

(If Yes)

Great! Today’s charge is ($22.86 / $31.18 / $41.58) including the 4% convenience fee. The charge will appear as Protection Plan Center and will recur monthly on [Today’s Date]. You’ll receive a registration link within 48 hours to register up to (5/10/20) devices—just complete it within 3 days to activate full coverage. Repairs or replacements have a $100 flat-rate deductible per device. If you don’t receive your link or need assistance, call 800-656-6119—did you write that number down? (MOVE TO 12a)

DO NOT CHARGE 5DEVICES – CALL 8585

The card did decline; Sometimes banks block phone transactions just as a precaution, so your card may have been declined for security reasons.

10c. Did you receive a text or email alert to authorize the charge? (?IF NO 10D)
10d. Are funds available on the card? (IF YES 10E)
10e. Can you confirm the card number – And the expiration date – And CVV.
10f. Do you have another card we can use? (IF NO 10G)
10g. We can also accept ACH payment – Please provide your Bank’s Name – And the 9-digit routing number – And the checking account number (IF NO 10H) (IF YES ACH AUTHORIZATION)
10h. Please provide the number on back of your card so we can conference the bank to authorize the charge.

• Write down this information please – “Protection Plan Center”
• Write the amount: $xx.xx
• Once authorized, I’ll complete your order.
  Do you have questions before I conference the bank?

11b. Appliance Coverage– Email Required:

As a new customer, you qualify for $120 in annual savings on our Appliance Protection Plan. Normally it’s $39.99/month, today it’s just $29.99/month—only $1 a day—to protect major appliances like your fridge, washer, dryer, oven, and more that are 3 years old or newer, all under one simple plan. We’ll lock in that plan with the email you provided, okay?

(If No)

Think about every appliance in your home under 3 years old—imagine paying for a separate warranty on each. This plan saves you time, money, and stress by covering them all under one low monthly rate. How many appliances are we protecting today? (IF NO MOVE TO 12a)

(If Yes)

Great! Today’s charge is $31.18, including the 4% convenience fee. The charge will appear as Protection Plan Center and will recur monthly on [Today’s Date]. You’ll receive a registration link within 48 hours to register up to 5 appliances—just complete registration within 3 days to activate full coverage. All repairs or replacements require a $100 flat-rate deductible per appliance. If you don’t receive your link or need assistance, call 800-656-6119—did you write that number down? (MOVE TO 12a)