New Internet | PPC Vendor Portal

Quick lines

Manager8585

Spanish1277

New Service1721

Service8810

Introduction

Logins

Username: bioncacampbell3131@gmail.com

Password: Password26!!

ATTUID: BC424V

AT&T Dealer Info

At&t Dealer Code: H73RH

Dealer Name: HTZ LLC

All users allowed to sell at&t have been issued their own At&t UID – Please see manager if needed

DirecTV Dealer Info

Dealer Type: LSP
Directv Dealer Code: PY8R6 OR XT5FR
Directv Supervisor: Kurt Whiton
Directv Supervisors ID: KW386V
Dealer Name: All Tech/ HTZ

Rebuttals

I understand you’re calling about another issue, but while you’re on the line I can save you money with exclusive promotions that are only offered at this call center. We have packages that start at just $30 per month for high speed Internet. Let’s see what other discounts we can give you. Can I have the spelling of your first and last name please?

Now on top of the lower monthly price we can get service installed very fast! Let’s go ahead and see what else we can add on. Can you confirm your address please?

On top of everything I just mentioned we will also add on an exclusive service that will top Internet security like virus removal and software installation. We even have tune ups that can make your computer run faster – all from the comfort of your own home – without waiting for a tech! If we can set up service today I discount the start up fee. What email do you want to use?

1. We’re an authorized retailer for AT&T and EARTHLINK. So I can search the best deal in your area, can I have your physical address?

2. It looks like the best offer for you is with AT&T (EARTHLINK IF AT&T is not available). I found a promo that gives you a discounted rate so your bill is just ”PRICE” per month for the first ”X” months. I just have to get some basic details.

3a. I want to confirm I have this correct. Can you verify your full name with spelling as it shows on your driver’s license?

3b. Let me make sure I have your name right. I have REPEAT BACK TO CUSTOMER.

3c. And can you confirm your phone number with area code?

3d. We do need to add a 2nd phone number to your account. Can I have that please?

3e. And what’s your date of birth?

3f. And your street address, city, state, and zip? Is there a unit or apartment #?

3g. And please let me make sure I entered that right. I have REPEAT BACK TO CUSTOMER.

3h. And I do need to add a valid email address to your account to make sure you get all of your discounts. Can you spell that out for me please?

3i. I will need to run a quick credit check for AT&T / EARTHLINK. Can I have your social security number please?

Carrier References

Standard

You’ve reached The Solutions Center not your carrier, which is how I can offer you such great savings (MOVE TO REBUTTAL STRING)

Transfer / Wants Number

You’ve reached The Solutions Center so I can’t transfer the call. I understand you’re calling about another issue, but while you’re on the line I might be able to save you a lot of money with exclusive promotions. I can also give you the newest equipment! So I can see what other offers are in your area what is your street address?

How Did I Reach You

You simply misdialed the number since our numbers are close. The good news is we can set you up with a new promo that will give you the best offer in your area plus give you all new equipment (MOVE TO REBUTTAL STRING)

Who have I reached?

We’re actually an authorized retailer for several top brands such as AT&T. If you’re calling about an equipment or billing issue I can get you all new equipment and lower your bill. We have access to search the best deals for your area and all I need to start is your address. Can I have that please?

Warm Up

Well we are The Solutions Center, please tell me what’s going on with your provider. I take calls from people who need assistance all day. Maybe I can help point you in the right direction.